Re: [Ethereal-users] what do we do next?

[Guy Harris <gharris@xxxxxxxxx>]

Rich Bernstein wrote:
> I am working with a user in Brasil who is the host for a Remote Desktop 
> Connection. He is running XP Pro. I am in NJ and am running Win2000 pro. 
> I am the client and I try to connect and it always fails. I had him run 
> ethereal on his PC during a test, and I expected him to see packets 
> arrive on port 3389, but nothing showed. What should I try next?

I might first try pinging his host, and see if that works and if *those* 
packets show up.

If they don't show up, try doing a tracert to the host, and see what it 
reports - it should, I think, report success for the routers in the path 
that see the packet, and report a failure for the first router that 
doesn't see it.  You'd then have to ask whoever owns the last router 
that saw the packet why they're not getting forwarded.

If they *do* show up, then perhaps that traffic is being blocked, e.g. 
by a firewall that the user's site.