Re: [Ethereal-dev] Re: Major announcement

["Mark H. Wood" <mwood@xxxxxxxxx>]

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On Thu, 8 Jun 2006, ronnie sahlberg wrote:
> Do not attack Gerald for the situation. Sometimes situations arise
> that are outside your control.

Understood.  Gerald was stuck with this too, apparently.  Fair enough --
something had to be done.

>                                For that matter, Gerald has put in a
> very significant amount of hard work building the new website and make
> sure everything is ready and up and running and so that the transition
> for everyone should be as easy as possible. That all services, wiki,
> buildbots, nightly-builds, bugzilla etc are available from day one on
> the new site. Rebuilding the new website is an immense amount of work
> and was NOT just click a button and the magic happens.
> Gerald put an immense amount of work to make this transition as easy
> and painless as possible for everyone.

As much as I appreciate that, I must note that, when my bank was bought
out, the new owners did the same thing.  From the customer's perspective,
everything was done in secret and we were kept ignorant of every change
until it was completed.  Far from feeling well-cared-for, I felt
frightened, disgusted, and insulted by turns.  The takeover soured my
entire relationship with the new bank.  I was pleased to hear that they
had in turn been bought, and more pleased with the open manner in which
the next owners carried out the same process, with plenty of detailed
advance notice as the schedule progressed.

I think that some are not so much upset by the changes themselves as by
being so thoroughly surprised.

- -- 
Mark H. Wood, Lead System Programmer   mwood@xxxxxxxxx
Typically when a software vendor says that a product is "intuitive" he
means the exact opposite.

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